We offer a 7 day money back guarantee or product replacement on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
To help us resolve your matter as swiftly as possible, please provide us with the following information:
- Your full name, date of purchased, order number the product in question and what has happened
- Photos or videos of the defected item as proof of damage. If photos cannot prove the deficiency of the products, please upload videos
- The products need to be returned to Plushie Haven if our Dispute Team requires
Customers will be responsible for paying return shipping costs.
We will not offer a refund if:
- You do not like the product
- Shipping information given to us is incorrect
- You have ordered the wrong product
- Tracking information has been deleted by local post office or logistics company
- Product has been damaged or shipping delays caused by situations not within our control (epidemic/pandemic, earthquake, flood, storm, virus, heavy snow, custom inspections, however Plushie Haven will notify you by email
For more information, please email us: firstname.lastname@example.org